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Services – Managed

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Managed Support Program

Total Network Peace of Mind

Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

 

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

 

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you
to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

Do these issues plague your business?

No Technology Plan?

Does your organization lack a strategy for how technology can best serve it into the future?

IT Budget Crunch?

Under pressure to reduce IT costs, increase value or maximize profitability?

Management Struggles?

Need to find a more efficient way to manage your company’s technology?

Program Advantages

Increased Productivity:

Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.


Reduced Business Impact from IT Failures

Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.

Reduced Downtime Through Proactive Maintenance

Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Program Elements

Managed Server

  • 24x7 Advanced Performance Monitoring
  • Server Configuration Management
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance

Managed Workstation

  • 24x7 Advanced Performance Monitoring
  • Workstation Configuration Management
  • Microsoft and 3rd Party Patch Management
  • Real Time Workstation Optimization
  • Scheduled Preventative Maintenance

Managed Network

  • Firewall Management & Maintenance
  • Router/Switch Performance Monitoring
  • Ongoing core network preventative maintenance



Managed Backup

  • Backup Deployment and configuration
  • Backup Performance Monitoring
  • Backup Software Updates
  • Scheduled Backup Jobs
  • Data Center Replication & Disaster Recovery Planning

Managed Support

  • Monthly Network Health Review
  • Business planning and strategy consulting
  • Unlimited End-user and Network Support

Managed Security

  • Anti-Virus Monitoring and Management
  • Anti-Spam Monitoring and Management
  • Regular Vulnerability Scan & Report

Program Features

24x7 Advanced Performance Monitoring

Ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally

Scheduled Preventative Maintenance

Ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security

Monthly Network Health Review

Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you

Security & Backup Management

Uses industry best practices to keep your environment secure, protected and available

 

Real Time Optimisation

Keeps your infrastructure optimized through our NOC enterprise-class technology—critical issues are identified, reported, and resolved in real time.

Unlimited Remote and Onsite Support

Ensures the utmost in business stability and reliability—your single monthly price covers all network, server and workstation support.